Online Services

Online counselling is a convenient way of accessing the support you need, at a time and place to suit you.

Online counselling is provided by Claudia via video (Zoom platform) and email. Some clients prefer to meet Claudia in person first before working online, whilst others prefer to make arrangements solely online. Either is possible, the most important thing, is that you feel confident and comfortable about how you will work together. The same levels of confidentiality are offered so you can be assured that whether you meet in-person or online the same level of care is provided.

There are many advantages and certainly if you feel comfortable sending emails, enjoy Facebook or use Skype then accessing counselling online could be for you. 

  • No need to travel

  • No car parking fees

  • Any location

  • No appointment necessary (email counselling)

  • Work at your own pace (email counselling)

  • Online counselling works particularly well for people who:

  • Have busy schedules, making travel to see a counsellor a challenge.

  • Want 24hr hour availability (through email) to have time to compose their thoughts.

  • Are housebound or are physically challenged, that makes it difficult to travel.

  • Travel often and would like to keep continuity.

  • Want to see an expert that is not available in their area.

  • Feel less inhibited communicating by email/video than being face-to-face.

  • Enjoy working from their laptop and feel comfortable communicating online e.g. Facebook; Skype;Instant Messaging.


There are some disadvantages to accessing counselling online and it’s important to be aware of those too, so you can make an informed choice as to whether you’re happy to work online.

  • You can’t see or hear your counsellor ~ unless you use voice/video.

  • Delayed response if working by email.

  • Does not work well with crisis or emergencies.

  • Does not work well with serious emotional, physical or legal problems.

  • Technical problems with computer/laptop that can interrupt the counselling process.

  • Issues of confidentiality if using a computer in a public place.


We conduct many of our relationships online and we naturally interact with friends and even strangers through a variety of social media. So accessing counselling online is fast becoming a natural thing to do with the development of online security and increased access to the internet for people across the globe. 

Next Steps

Before we get started it's important to ensure if you are engaging in online therapy (both counselling and coaching) that you have the same level of confidentiality as if you were visiting me in my consultation room. Often online we can be quite relaxed about what we share but when it comes to personal information, it's something I take seriously. So please do take a few moments to read through my informed consent before you contact me.

A Few Questions: 

  • Are you under 18 years of age? If 'yes' unfortunately I'm not able to counsel you online but may wish to visit Kooth or Young Minds

  • Are you using a work/public or shared computer/laptop? Please be aware that IT techs at your workplace can monitor the emails you send and sites that you visit. Before contacting me please check your online security, to ensure your privacy.

 

reigate and redhill counselling

Lorraine: 07837 978600 Claudia: 07806 806954

The Westway Clinic, 17 Hatchland Road, Redhill, Surrey, RH1 6AA

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