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Privacy Policy

What we do with your data and how we look after it.

Privacy Policy

Your personal information is important to us and we only use and retain your personal information to provide the services which you have requested from us. Your counsellor will be the Data Controller in relation to the personal data held and be registered with the Information Commissioner's Office

We are happy to chat through any questions you might have about our data protection policy and you can contact us via email or phone.

Our lawful basis for holding and using your personal information

The GDPR states that we must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which we are processing your data. We have explained these below: If you have had therapy with us and it has now ended, we will use legitimate interest as our lawful basis for holding and using your personal information.

If you are currently having therapy or if you are in contact with us to consider therapy, we will process your personal data where it is necessary for the performance of our contract. The GDPR also makes sure that we look after any sensitive personal information that you may disclose to us appropriately. This type of information is called ‘special category personal information’. The lawful basis for us processing any special categories of personal information is that it is for provision of health treatment (in this case counselling) and necessary for a contract with a health professional (in this case, a contract between counsellor and client).

How we use your information

Initial contact.

When you contact us with an enquiry about our counselling services we will collect information to help us satisfy your enquiry. This will include name, date of birth, phone number, email address.   Alternatively, your GP or other health professional may send us your details when making a referral or a parent or trusted individual may give us your details when making an enquiry on your behalf. If you decide not to proceed we will ensure all your personal data is deleted within six weeks. If you would like us to delete this information sooner, just let us know.

While you are accessing counselling.

Rest assured that everything you discuss with us is confidential. That confidentiality will only be broken where you give consent for the confidence to be broken or; the counsellor is compelled by a Court of Law or where the information is of such gravity, in the case of fraud, crime or serious or imminent harm to the client or others including Child Protection issues, breach of the Terrorism Act or Proceeds of Crime Act, that confidentiality cannot be maintained.  We will always try to speak to you about this first, unless there are safeguarding issues that prevent this.

We will keep a record of your personal details to help the counselling services run smoothly.   We hold personal identifying data including name, date of birth, address, telephone number and e-mail address to arrange and contact you in relation to appointments.   In addition, we hold GP and emergency contact details.   We also retain separate client biographical notes, these will include medical information provided, personal history and session summary. These notes are anonymised with a code which links to the identifying data sheet to retain confidentiality to reflect on the sessions and support the counselling work.


These details are kept securely on password protected laptops and smartphones and are not shared with any third party.


We will keep written notes of each session, these are kept in a locked filing cabinet.   For security reasons we do not retain text messages for more than two weeks. If there is relevant information contained in a text message we will record it and keep it with your paper notes. Likewise, any email correspondence will be deleted after two weeks if it is not important. If necessary we will retain it until your counselling has ended.   

After counselling has ended.

Once counselling has ended your records will be kept for three years from the end of our contact with each other and are then securely destroyed. If you want us to delete your information sooner than this, please tell me.


Third party recipients of personal data

We sometimes share personal data with third parties, for example, where we have contracted with a supplier to carry out specific tasks that includes The Westway Clinic who manage our in-person counselling booking and payments. In such cases we have carefully selected which partners we work with. We take great care to ensure that we have a contract with the third party that states what they are allowed to do with the data we share with them. We ensure that they do not use your information in any way other than the task for which they have been contracted.

Where appropriate client work may be discussed in counselling supervision in accordance with ethical practice and guidelines. 

Your rights

We try to be as open as we can be in terms of giving people access to their personal information. You have a right to ask us to delete your personal information, to limit how we use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that we hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at

If we do hold information about you we will:

• give you a description of it and where it came from;

• tell you why I am holding its, tell you how long I will store your data and how I made this decision;

• tell you who it could be disclosed to;

• let you have a copy of the information in an intelligible form.

You can also ask us at any time to correct any mistakes there may be in the personal information we hold about you.

To make a request for any personal information we may hold about you, please put the request in writing addressing it to the counsellor you are meeting with. However, to protect the privacy of any other persons mentioned during the sessions clients are not entitled to copies of notes referencing any third party. Once provided you becomes responsible for the privacy of the notes and neither the counsellor or Reigate and Redhill Counselling are responsible for the disclosure of such records.

If you have any complaint about how we handle your personal data please do not hesitate to get in touch with us by emailing to the counsellor you are working with. We would welcome any suggestions for improving my data protection procedures.

If you want to make a formal complaint about the way we have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to

Data security

We take the security of the data we hold about you very seriously and as such we take every effort to make sure it is kept secure.  All devices e.g. laptops and smart phones are password protected and filing cabinets are locked and only accessible to the individual counsellor working with you.

Data security breaches

If we become aware of a situation where your personal information may have accidentally or maliciously been obtained by a third party, we will notify you within three days.  If you are concerned about the way that your information is being held please discuss this with your counsellor. If you are still unhappy you have the right to complain to the Information Commissioners Office.

Visitors to our website

When someone visits our website, we use a third party service, Google analytics to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We use legitimate interests as our lawful basis for holding and using your personal information in this way when you visit our website.

We use Google analytics so that we can continually improve our service to you, You can read Google analytics privacy notice here We use WIX as the content management system for our website - find out about and data protection. Like most websites we use cookies to help the site work more efficiently - you can find out more about cookies here 

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